Refund Policy
Please read the following terms regarding refunds for Romania IPTV subscriptions.
At Romania IPTV we aim to ensure your satisfaction. This policy explains when you may be eligible for a refund and when refunds cannot be accepted.
1. General
Refund requests are handled on a case-by-case basis. All requests must be sent to support@romaniaiptv.net with your order details and reason for the request. We will respond within 48 hours.
2. Eligibility for a Refund
You may be considered for a refund only if the following conditions are met:
- 2.1 You have not yet received your login credentials or activation, and the service has not been delivered within the timeframe stated at the time of purchase (e.g. within 5 minutes to 2 hours).
- 2.2 There is a proven technical fault on our side that prevents the service from working on your device, and our support team has been unable to resolve it after a reasonable attempt.
Refunds are at the sole discretion of Romania IPTV. Meeting the above does not guarantee a refund.
3. No Refund Will Be Accepted
Refunds will not be accepted in the following cases:
- You have already received your login details and the service has been activated.
- You have changed your mind after receiving the service.
- Your device, internet connection, or local restrictions prevent access (e.g. ISP blocking, VPN issues).
- You have shared your account or used it in a way that violates our Terms of Service.
- You have not contacted support to resolve a technical issue before requesting a refund.
- More than 7 days have passed since the date of purchase.
If you are unsure whether you qualify, contact us at support@romaniaiptv.net before making a purchase.
4. How to Request a Refund
Send an email to support@romaniaiptv.net with:
- Your full name and email used at purchase
- Order date and plan (e.g. 3, 6 or 12 months)
- Clear reason for the refund request
We will review your request and reply within 48 hours. Approved refunds will be processed to the original payment method within 5–10 business days.
5. Contact
For any questions about this Refund Policy, contact us at support@romaniaiptv.net.